Products Affected

All ELM products 5.x, 6.x installed on Windows XP/2000/2003


Virtual Agent is not collecting Event Logs from a Windows 2008/Windows 7/Vista Operating System even though an Event Collector is assigned to the Virtual Agent.


Since ELM is installed on a Windows XP/2000/2003 host, these Operating Systems don’t have the newer Microsoft API’s needed in order to collect Events.

Migrate ELM to a Windows 2008/Windows 7/Vista host by referring to the following KBA for ELM Server Migration – Best Practices

Revision:  1.1

Last Modified:  12/3/2010

Last Reviewed:  12/3/2010

Article Type: Informational