All ELM products 5.x, 6.x installed on Windows XP/2000/2003
Virtual Agent is not collecting Event Logs from a Windows 2008/Windows 7/Vista Operating System even though an Event Collector is assigned to the Virtual Agent.
Since ELM is installed on a Windows XP/2000/2003 host, these Operating Systems don’t have the newer Microsoft API’s needed in order to collect Events.
Migrate ELM to a Windows 2008/Windows 7/Vista host by referring to the following KBA for ELM Server Migration – Best Practices
Last Modified: 12/3/2010
Last Reviewed: 12/3/2010
Article Type: Informational