TNT Software March 2008 Newsletter

ELM 5.0 Video Tutorials - Get Up To Speed Even Faster!

On February 15 we launched our first series of video tutorials designed to get you up to speed even faster with your ELM Deployment. In just a few short weeks we've heard rave reviews from our clients and prospects along with a resounding "we want more."

First of all let us say we're glad you like them! Secondly, you spoke and we listened. We will continue to publish new tutorial videos on a rolling schedule as they are produced and ready to go.

If you haven't already, check out the tutorials at www.tntsoftware.com/tutorials. Or better yet, use the Web Page Monitor in ELM Enterprise Manager to monitor the page and notify you when the content changes. That way you'll know right away as new tutorials are published!

March Product Demonstration Schedule

March 6, 2008 - ELM Enterprise Manager Live Overview and Demonstration

No time to review the logs? No time for routine system monitoring? That's like driving home from work with your eyes shut - hoping you'll make it. Avoid the accident - attend our next live demonstration of ELM Enterprise Manager and see for yourself how automated system monitoring and event log management will benefit you.

Areas we will cover include:

Monitoring

Deploying Agents - Virtual and Service Agents for agentless or real-time monitoring

Setting up Monitor Items - Collectors, Alarms and Monitors

Creating Agent Categories - apply common monitoring templates across groups of servers

Notifications

Filters - the "criteria" for all notifications

Notification Methods - Email, Scripts, Pager, Desktop ELM Advisor and more

Rules - the "connector" between Filters and Notifications

Results

Alerts - open and closed status (Agent color coding: Red, Yellow)

Event Views - default and customization options: include filters and custom date and time range settings

Demonstration Details
What: ELM Enterprise Manager 5.0 Live Overview and Demonstration
When: Thursday, March 6, 2008, 8:00 am, PST
Where: WebEx On-line Presentation
Duration: 1 hour

How do I attend?

Register by using this link: https://tntsoftware.webex.com/tntsoftware/j.php?ED=96580662&RG=1&UID=0

-Or-

Request a formal meeting invitation by emailing: sales@tntsoftware.com
The subject line should read: ELM 5.0 Demonstration Invite 3/6

March 18, 2008 - Leveraging Views to Create the Flexible Search Tools You Have Always Wanted

In its simplest form, ELM provides Event Views that group event logs based on filter matches into one or more consolidated Event Views. Each Event View is dynamically updated as new events occur. Today we're going to go beyond the basics and show you how to utilize search tools to customize your Event Views and filters to get the flexibility and access to information you've always wanted.

Areas we will cover include:

View Search Capabilities

Summary Views

Detail Views

Include Filters

Exclude Filters

View Properties

Views Exported to Create Custom ELM Editor Reports

Views Exported to CSV Files for Editing With Common Office Solutions Such as Microsoft Excel

Demonstration Details
What: Leveraging Views to Create the Flexible Event Search Tools You Have Always Wanted in ELM Enterprise Manager 5.0
When: Tuesday, March 18, 2008, 8:00 am, PST
Where: WebEx On-line Presentation
Duration: 1 hour

How do I attend?

Register by using this link: https://tntsoftware.webex.com/tntsoftware/j.php?ED=96705372&RG=1&UID=0

-Or-

Request a formal meeting invitation by emailing: sales@tntsoftware.com
The subject line should read: ELM 5.0 Views Demonstration Invite 3/18

February Survey Winners

Congratulations to our February Survey winners! In last month's newsletter we provided a link to a brief survey to gather feedback about TNT Software's products and services. The lucky individuals listed below were the winners of last month's drawing and each received a $20 Starbucks card in the mail.

Rich Frueh, Network Systems Administrator (company confidential)

C.R. - Foundry Networks

Art Malin, IT Administrator - Kootenai Electric Cooperative, Inc.

Scott Baldridge, Network Administrator - STCU

Mark McDowall, Network Administrator - TIO Networks Corp

Thank you to all those who responded and be sure to keep your eyes open for another TNT Software survey coming up. You could be the next winner!

The "ELM 411" - Knowledge Base Articles Now Expanded

Looking for information on how to monitor specific services with the Service Monitor? How about troubleshooting Service Agent Installation? Or creating a Monitor Item for a locked user account? TNT Software's ELM Knowledge Base articles have gone through extensive review, updates and expansion and are here to help.

What's even better is that you no longer have to login to Premier Support to access them! Just browse to www.tntsoftware.com/newskba or use the navigate menu tree from the home page and go to Support; then select Knowledge Base, the second item on the list.

Here you'll be able to search the ELM Knowledge Base for all kinds of helpful information to support your ELM environment. The information provided is regularly reviewed and updated by our top notch support team and we are continually documenting new articles to be included.

NOTE: All ELM 411 articles are written based on Version 5.0 and instructions may not be accurate for previous ELM Versions. If you would like assistance upgrading to Version 5.0 so you can use these tips - please contact support@tntsoftware.com.

Share your own ELM tips!
Have a tip or trick with our ELM products you'd like to share with our newsletter subscribers? Send your ideas and any applicable screen shots to info@tntsoftware.com with "ELM 411" in the subject line. We'll take a look and if usable you'll see it published here in the ELM 411 section of upcoming newsletters!

Not Strictly Business

Did you know?
St. Patrick's Day - Celebrating With Green (March 17, 2008)
St. Patrick is believed to have driven the snakes from Ireland by standing on a hilltop with only a wooden staff by his side and banishing the snakes. In fact, the island nation was never home to any snakes. The "banishing of the snakes" was really a metaphor for the eradication of pagan ideology from Ireland and the triumph of Christianity. Once a pagan himself, St. Patrick is one of Christianity's most widely known figures.

The modern secular holiday is based on the original Christian saint's feast day also thought to be the date of the saint's death (March 17th around 406 A.D.). In 1737, Irish immigrants to the United States began observing the holiday publicly in Boston and held the first St. Patrick's Day Parade in New York City in 1766.

Today tradition continues with people from all walks and heritages by wearing green, eating Irish foods (Corned beef and cabbage is very common), drinking dark (Guinness) or green beers, and attending parades. St. Patrick's Day is bursting with folklore; from the shamrock to the leprechaun and to pinching those that are not wearing green.

Sources: Wikipedia, The History Channel

March Amusement
"Computers in the future may weigh less than 1.5 tons."
In 1949, Popular Mechanics published this quote while forecasting the relentless march of science. My how things have changed in the last few decades!

In just under 60 years, ultra-portable and tablet computers with impressive performance specs can be found weighing right around 1.5 pounds (as opposed to 1.5 tons). And then of course there's the sexy new MacBook Air weighing in at around 3 pounds and less than 1 inch thick.

Anyone else care to lay out some predictions for the size/shape/speed of technology in the future?!

Sign up to receive our monthly email newsletter here.