Contact Support

Telephone
To reduce your frustration and enhance our customer service response time, we use an on-site receptionist to answer incoming calls. We recommend you give the Support Engineers a call when you discover an urgent condition or a have a first level configuration question.

Being located in Washington State, we operate on West Coast Business Hours. If you call before or after hours, do not hesitate to leave a voice message in the Technical Support Inbox. They will review them as soon as their day starts.

Telephone: (360) 546-0878
Ask for Technical Support or Push “2”

Email
If you are experiencing a complicated problem, we recommend you email our Support Engineers detailing the behavior observed and the environmental data including:

• ELM Version and Build
• Operating System
• Database Location and Size

Email: support@tntsoftware.com

Website Support Request Form
The most reliable contact option is our Support Request Form. When submitted, the web posting is tracked and managed closely.

Priority
Users with a valid Support and Maintenance Agreement are given priority. Their questions are automatically escalated to the front of the line. In addition, they avoid the hassle and cost of Incident Fees.