- In this Issue -

ELM Event Log Monitor - Special February Monitoring Package! Windows 7 - The Curiosity Poll ELM 5.5 Product Demonstration Schedule The "ELM 411" - Installing ELM Components with UAC Enabled Not Strictly Business

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Contact Us: TNT Software, Inc. 2001 Main Street Vancouver, WA 98660 Phone: 360-546-0878 Toll Free: 877-546-0878 Email TNT Software

ELM Event Log Monitor - Special February Monitoring Package! Here's an event log monitoring package deal you won't want to miss - February 1 - 28, 2009 TNT Software is offering a special package deal on ELM Event Log Monitor. 100 Server Agents for $9,000! At less than $100 per server this is an excellent opportunity to finally start centralizing your event logs and simplifying your life with real-time monitoring, alerts, archiving, and reporting for audit compliance. This is a very limited time offer so be sure to contact one of our account managers today! Offer applies to ELM Event Log Monitor 5.5 Server Agents only. Purchase must be made before February 28, 2009.

Windows 7 - The Curiosity Poll

Unless you've been living under a rock you've certainly heard that Microsoft has released Windows 7 Beta "into the wild" the first part of January 2009. Leaks and overwhelming download dilemma details aside, we're curious if you've grabbed Microsoft's newest coming OS offering and taken it for a test drive.

ELM 5.5 Product Demonstration Schedule

February 10, 2009 - Live Overview and Demonstration of ELM Enterprise Manager 5.5!

Would you like to know more about the system monitoring and event log management capabilities the new ELM 5.5 can provide your organization? Would you and/or your team like to "kick the tires" and take a look under the hood before deploying ELM Enterprise Manager? Then you're in luck! TNT Software will be giving a live demonstration of ELM Enterprise Manager on February 10. This one hour overview presentation will introduce you to the new features found in version 5.5 as well as the architecture, power, flexibility, and efficiency ELM can bring to your IT Operations.

Areas we will cover include:

• Monitoring
  • Deploying Agents - Virtual and Service Agents for agentless or real-time monitoring
  • Setting up Monitor Items - Collectors, Alarms and Monitors
  • Creating Agent Categories - apply common monitoring templates across groups of servers
• Notifications
  • Filters - the "criteria" for all notifications
  • Notification Methods - Email, Scripts, Pager, Desktop ELM Advisor and more
  • Rules - the "connector" between Filters and Notifications
• Results
  • Alerts - open and closed status (Agent color coding: Red, Yellow)
  • Event Views - default and customization options: include filters and custom date and time range settings

Demonstration Details
What: ELM Enterprise Manager 5.5 Live Overview and Demonstration
When: Tuesday, February 10, 2009, 8:30am PST / 9:30am MST / 10:30am CST / 11:30am
Where: WebEx On-line Presentation
Duration: 1 hour

How do I attend?

Register by using this link: https://tntsoftware.webex.com/tntsoftware/j.php?ED=105568297&RG=1&UID=0 

The "ELM 411" - Installing ELM Components with UAC Enabled

With the introduction of Windows Server 2008 or Windows Vista into your IT environment, in comes the sometimes challenging and often frustrating feature known as UAC or User Account Control. Although it is sometimes tempting to simply turn off this new security feature, the "easy button" is obviously not best practice. This month's ELM 411 will demonstrate the method of installing ELM Components with the UAC enabled. Note: This article is only applicable to ELM versions 5.5.95 and later.

When installing ELM on Server 2008 or Vista you may receive a pop-up indicating an Unsupported Setup Configuration. This may occur even when logged on as a member of the local Administrators group. UAC is preventing the proper installation of ELM components.

Now there are actually a few options for launching ELM with local Administrator rights:

1. Turn off UAC (not recommended)
2. Logon as the local Administrator (a potential hassle)
3. Start the ELM installation from an elevated command prompt

Let's investigate door #3
To begin, make sure the local Administrator account is enabled and that you know the password for it.

Click the Start button and select the Start Search field.

Enter cmd in the field, give Windows a moment to find it, then right-click cmd in the list of programs, and select Run as administrator.

Enter the credentials for the local Administrator account.

In the Administrator command window, change to the directory with the ELM install package and start it. Follow the Wizard as you would normally.

Explanation
Runas is not recognized by Windows 2008 nor Vista for .msi files, but executables can be elevated. So by starting cmd.exe in the local Administrator security context, and then using it to start the ELM .msi package, the ELM install will inherit the security context of Administrator.

What about Uninstall?
If ELM needs to be uninstalled (unlikely, in our estimation), then use these steps to re-start the ELM install package with elevated permissions. It will find the current ELM installation, and provide an option for uninstalling.

We hope that you found this article informative and wish you continued success with your ELM deployment!

Source: This article was adapted from the TNT Software Support Knowledge Base. We invite you to view our other useful Knowledge Base articles here.

NOTE: All ELM 411 articles are written based on ELM Version 5.5 and instructions may not be accurate for previous ELM Versions. If you would like assistance upgrading to ELM 5.5 so you can use these tips - please contact support@tntsoftware.com.

Share your own ELM tips!
Have a tip or trick with our ELM products you'd like to share with our newsletter subscribers? Send your ideas and any applicable screen shots to info@tntsoftware.com with "ELM 411" in the subject line. We'll take a look and if usable you'll see it published here in the ELM 411 section of upcoming newsletters!

Not Strictly Business

Inauguration Website Traffic
Can your network handle 2 terabits per second? How about 7 million visitors to your website watching a live data stream? That's what Akamai, a content delivery network provider, reported during President Barrack Obama's inauguration ceremony on January 20, 2009. The video viewing frenzy devoured massive amounts of bandwidth across the globe, setting records and causing some problems along the way.

CNN.com reported from 6am through the afternoon it delivered more than 21 million video streams, shattering their daily streaming record of 5.8 million set on Election Day 2008. Cnn.com Live also reported more than 1.3 million concurrent live streams during its peak usage on Tuesday as well.

And while overall the sites worked well, the noon inaugural address made for a huge spike in traffic, briefly overwhelming servers and causing video to be inaccessible for many.

According to the Web performance measuring firm Keynote Systems, there was a 60% slowdown at noon for the leading 40 Web sites, with some so badly jammed they were unable to show live video.

Social networking sites were also flooded by traffic. Twitter's inauguration feed had nearly 100 posts per second while Facebook had 1.5 million inauguration-related updates. Meanwhile traffic to other websites across the world dropped like a rock during the inauguration ceremony.

At TNT Software, while we do not see nearly as many visits as some larger sites, we too experienced a significant drop in website traffic, over a 50% drop starting at 11:00am PST and continuing through the remainder of the business day!

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