ELM System Requirements

ELM Server

The ELM Server component has the following minimum requirements.

Windows Vista - Business, Enterprise and Ultimate Editions (32-bit and 64-bit)
Windows Server 2008 Standard Edition -or- Enterprise Edition (32-bit and 64-bit)
Windows Server 2003 Standard Edition -or- Enterprise Edition
Windows XP Professional SP2
Windows 2000 Server -or- Advanced Server -or- Datacenter Edition
Windows 2000 Professional
All Windows 2000 systems must have SP4 –and- Update Rollup 1 for Windows 2000 SP4

Internet Explorer 6.0 or later
Microsoft Data Access Components 2.8 or later
Windows Hotfix – KB824151
.NET Framework Version 2.0
ASP.NET (Windows 2003 Component)

Conditionally Required Software

Internet Information Services 5.0 or later
(for ELM Publisher pre-configured reports and ELM Web Viewer)

Windows SNMP Service
(for SNMP Receiver, SNMP Monitoring and SNMP Notification Method)

Microsoft Exchange Client
(for Exchange Monitor and MAPI Email Notification Method)

Microsoft Speech 5.0 SDK or later
(for Text-to-Speech Notification Method)

MSCOMM32.OCX
(for Marquee Display Notification Method)

A database is required for ELM Server installation. It can be on the ELM Server or available via the local network. Refer to the Database readme file for detailed information.

Microsoft SQL Server 2005 -or- SQL 2005 Express Edition
- or -
Microsoft SQL Server 2000 -or- SQL 2000 Desktop Engine (MSDE)

Intel Pentium III-500Mhz or higher
512MB memory
20MB of memory for each Virtual Agent (more if using Process Monitors, Performance Alarms, or Performance Collectors)
300MB free disk space (does not include space consumed by SQL Server database files)

The ELM Server service account requires Administrative rights on the ELM Server and on all systems monitored by a Virtual Agent.

User Account Control (UAC) must be disabled during installation on Windows Vista.

When using the ELM Server on Windows 2000 Professional or Windows XP Professional, the number of Agents you can monitor is limited. These operating systems have a hard-coded limit of 10 inbound TCP/IP socket connections. Therefore, no more than 10 Service Agents can be monitored when your ELM Server is running on one of these three platforms, or no more than 10 IP Virtual Agents that send TCP-based Syslog messages. This number is further reduced if you are running any other TCP/IP-based socket applications that require inbound socket connections to your ELM Server computer. In this event, you must use a Windows server family product. Note that this restriction does not apply to Virtual Agents, unless they are used to receive TCP-based Syslog messages.

On Windows 2003, ASP.NET can be installed via Add or Remove Programs → Add/Remove Windows Components → Application Server → Details. The .NET Framework 2.0 can be downloaded via Microsoft Download Center (Microsoft .NET Framework Version 2.0).

The server-side of the Web Viewer component runs only on Internet Information Services 5.0 (Windows 2000), Internet Information Services 5.1 (Windows XP) and Internet Information Services 6.0 (Windows Server 2003).

When using the Web Page Monitor, the Link Checker Monitor or the Web Post Notification Method, you must have Internet Explorer 5.01 or later on the system that is executing the Monitor Item (e.g., the ELM Server or a Service Agent), or in the case of the Web Post Notification Method, on your ELM Server.

ELM Server 5.0 has not been tested as a clustered application in Microsoft Cluster Server.

ELM Console and ELM Advisor

The ELM Console component has the following minimum requirements.

Windows Vista - Business, Enterprise and Ultimate Editions (32-bit and 64-bit)
Windows Server 2008 Standard Edition -or- Enterprise Edition (32-bit and 64-bit)
Windows Server 2003 Standard Edition -or- Enterprise Edition
Windows XP Professional SP2
Windows 2000 Server –or- Advanced Server –or- Datacenter Edition
Windows 2000 Professional
All Windows 2000 systems must have SP4 –and- Update Rollup 1 for Windows 2000 SP4

Microsoft Management Console 1.2 or later
Windows Hotfix – KB824151
ASP.NET (Windows 2003 Component)
.NET Framework Version 2.0

Conditionally Required Software

MAPI client and configured mail profile
(for MAPI E-mail Notification Method)

Intel Pentium III-500Mhz or higher
512MB memory or more

DCOM Permissions
ELM Console users require Allow Launch and Allow Access permissions on the ELM Server computer
ELM Server service account requires Allow Access permissions on ELM Console computer

For more details, search for ‘DCOM’ in the on-line help or see: http://www.tntsoftware.com/support/kba/kbxml/050422ST1.xml

User Account Control (UAC) must be disabled during installation on Windows Vista.

The ELM Console and ELM Advisor are both installed when the ELM Console component is selected during setup. There is not a separate component selection required during setup to install the ELM Advisor.

On Windows 2003, ASP.NET can be installed via Add or Remove Programs → Add/Remove Windows Components → Application Server → Details. The .NET Framework 2.0 can be downloaded via Microsoft Download Center (Microsoft .NET Framework Version 2.0).

ELM Service Agent

The ELM Service Agent component has the following minimum requirements.

Windows Vista - Business, Enterprise and Ultimate Editions (32-bit and 64-bit)
Windows Server 2008 Standard Edition -or- Enterprise Edition (32-bit and 64-bit)
Windows 2003 Server Standard Edition / Enterprise Edition / Datacenter Edition
Windows XP Professional
Windows 2000 Server Standard Edition / Enterprise Edition / Datacenter Edition
Windows 2000 Professional
Windows NT Server 4.0 w/ SP6a (including Enterprise or TS editions)
Windows NT Workstation 4.0 w/ SP6a

Internet Explorer 5.01 or later (for use with IIS Monitor, Web Page Monitor and Link Checker Monitor)

If running a Service Agent under a domain or local account, the account must have Administrative rights on the monitored system.

User Account Control (UAC) must be disabled during installation on Windows Vista.

The Remote Registry service must be running in order to use Service Monitors, Process Monitors, Agent Monitors, Server Monitors, Performance Alarms, or Performance Collectors.

Virtual Agent

The ELM Virtual Agent component has the following minimum requirements.

ELM Virtual Agents run in the ELM Server process, see ELM Server requirements above, and can monitor the following operating systems:

Windows Vista - Business, Enterprise and Ultimate Editions (32-bit and 64-bit)
Windows Server 2008 Standard Edition -or- Enterprise Edition (32-bit and 64-bit)
Windows Server 2003 Standard Edition -or- Enterprise Edition
Windows XP Professional SP2
Windows 2000 Server –or- Advanced Server –or- Datacenter Edition
Windows 2000 Professional
All Windows 2000 systems must have SP4 –and- Update Rollup 1 for Windows 2000 SP4

-Runs in the ELM Server process, see ELM Server requirements above. -

-Runs in the ELM Server process, see ELM Server requirements above. -

-Runs in the ELM Server process, see ELM Server requirements above. -

Virtual Agents run in the ELM Server process and use RPC to gather data from Windows systems. They are not visible as separate processes.

The Remote Registry service must be running in order to use Event Collectors, Event Alarms, Service Monitors, Process Monitors, Agent Monitors, Server Monitors, Performance Alarms, or Performance Collectors.

IP Virtual Agent

An IP Virtual Agent can be assigned to any system or device on your network that has an IP address.

-Runs in the ELM Server process, see ELM Server requirements above. -

-Runs in the ELM Server process, see ELM Server requirements above. -

IP Virtual Agents run in the ELM Server process, and do not appear as separate processes.

Web Viewer Client

The ELM Web Viewer Client interface is installed during ELM Server installation.

Internet Information Service 5.0 or later on the ELM Server computer.

The Web Viewer can be accessed using a Web Browser that meets or exceeds the following requirements:
- XML parser
- JavaScript

Any security configuration changes made via the ELM Console also affect the ELM Web Viewer.

Although the Web Viewer is primarily a read-only tool, be aware that users with sufficient permissions can enable or disable ELM objects (such as Agents or Monitor Items), and can delete data from the ELM database.